During my ongoing search for a full-time position, job descriptions highlighting "Entry-level opportunities - New grads wanted!" drew my eager application. Their multiple postings searched for "sports-minded individuals" to be trained for their business of "customer acquisition campaigns for Fortune 500 companies" to "earn above average incomes" with "pay for performance," mentioning direct, face-to-face outsourced customer service. I am thinking to myself, sure, must be a sales-related job with some form of commission--customer service? Well, I am great with people; sports-related? Maybe we'll work with the Red Sox at some point, and with health coverage...can't hurt to check it out. Perhaps someone reading this is already thinking, Totally owned! However, let's not ruin the ending. I received a call asking I come into the office for a 15-minute interview. Sure, at that moment, I was hoping I was hearing things! A 15-minute interview? Either way, I was ready to put my best foot forward and do all I could to turn that into a 30-minute interview.
I arrived to their office, filled out the paperwork, and promptly met with the manager, who asked me basic interview questions; but followed up with a description of the position, and gave me the heads up that he would give people a call back by the end of business that day to come in for a second interview the next day. Sure enough, this manager gave me a call asking me to come the next morning for a second interview--which consisted of shadowing one of the reps to see the type of process they use and be able to ask any questions. He reminded me the second interview is similar in requirements, with business formal attire. I assured him I would be available.
By the 20th office or so, my rep realized I locked the manual locks for the car doors before each visit, while he left his unlocked, and therefore had to reach and unlock my side following each departure. He noted, "Wow you like to lock doors often, huh?"
Not as if my purse containing my whole life in plastic debit cards, credit cards, license, and conveniently--birth certificate--is stowed in your car at your suggestion...
"Yes," is all I said.
He went on to explain how normally he might lock the doors, but since we were visiting such a nice neighborhood, he didn't bother.
Triumphantly, I completed their company quiz on the ideal aspects and processes of the rep position, and answered the manager's questions in his exit interview for all the candidates, and I asked my own. He brought my rep in after conferring with him, and told me they were equally impressed, he thought I would do well in management one day with the company, and would be delighted to extend an offer for the job to me.
I felt vindicated after my full day of walking through gas stations and traipsing up to offices in heels with my can-do attitude and no complaints. I also felt like this was all happening too fast, as the manager explained I would exchange contact information with my rep, and to return to the office for a routine drug test and to fill out my new-hire paperwork. I exited with my rep victorious, but before the surreal haze overtook me, confusion set in. I asked--Would I receive an offer letter--for any consideration? How does the commission amount even work? Did I need to bring identification or my birth certificate to fill out W-2s on the following Monday? The rep assured me that someone from the firm would call me and email an offer letter. I received no call, and no email with any details, and pressured by the quick turnaround to come back after the weekend, I had to decline the offer.
Let me decode this position, to prevent other enthusiastic graduates from participating in a similar precarious situation;
- Sports-minded/former athlete = Great aspect, as you will be visiting upwards of 30 locations each day, many of which have stairs to each level--and little place to sit before you are asked to leave.
- Customer acquisition campaigns = You will sell this service door-to-door, be it massage spas or auto-repair garages...something like face-to-face cold-calling.
- Outsourced direct customer service = This big company is outsourcing to reps in the same country as their customers. Perhaps the most dignified aspect or original idea of this firm--provided you are helping customers who actually have current business.
- Above average income/pay for performance = 100% commission, AKA not enough for me to pay rent in my first 1-2 years of employment--especially if I can hold an admin position (no disrespect) for better pay, with a 401(k) plan, and a higher degree of personal safety.
- Potential bonuses? = Since you're in the glamorous profession of traveling sales, you can expense mileage, some clothing to look professional, meals.
Nevertheless, recounting my interview to a former roommate who was in the marketing job search as I am, she continued by iterating from memory, all points and processes I was quizzed on at the conclusion of my second interview. My enthusiasm for women in business as well as recognition of advantages and disadvantages is a story for another time, but I was impressed that not only this firm, but several other companies that use the same system could sustain with often-unwelcoming atmosphere of those reception desks.
From my point of view, as a young woman with the opportunity to embark as a traveling sales-person, what kind of contingency does this firm have for emergencies or my personal safety? Do reps visit buildings in pairs? It seemed my rep's strategy was to hit every road and neighborhood in search of any establishment that remotely seemed like a business. What insurance do they have to mitigate my fear from uncertain personalities, from escalated tempers and frustration, from threats, and from bodily harm? I understand telemarketing, cold-calling, and indirect methods of rejection, from which a person would be protected against any harm. However, once you begin unexpectedly invading businesses and hoping to hold face-to-face transactions--you might invite more trouble than just an unsatisfied customer.